Premier Foods – Case Study
Challenge
- Premier Foods and CDW have a longstanding relationship and have worked together to achieve cloud migration and other transformational IT projects.
- The new systems have been working well, however the bespoke ticketing system was a manual process which occasionally meant that the two service desk systems were out of sync.
- Premier Foods wanted a silver bullet to automate the process and reduce complexity.
Solution
- CDW evaluated the market and proposed the ONEiO cloud-native integration software
- CDW understood the customers’ requirements and knew that this solution could be implemented with no downtime or additional hardware
- Added feature of message store forward feature meaning no tickets would ever be lost in the event of a customer system outage
Outcome
- Faster response and shorter ticket resolution times have benefitted Premier Foods internal and external customers
- The elimination of manual processes have freed up their IT team to focus on other business priorities The new ticket management process gives clear visibility of individual fixes
CDW’s team operated very collaboratively throughout the integration and deployment process and kept us fully informed with progress being made. As a result, it was very smooth sailing.Paul Stone
Service Improvement Manager, Premier Foods
CDW and Premier Foods
Technology Partner
